> ## Documentation Index > Fetch the complete documentation index at: https://docs.insighto.ai/llms.txt > Use this file to discover all available pages before exploring further. # Freshdesk Tool ## Learn how to integrate Freshdesk with Insighto.ai to automatically create support tickets from form submissions. ## Setup Freshdesk Tool 1. Go to Tools & Integration From the left-hand sidebar of your Insighto dashboard, click on **Tools & Integration**. Go to Tools & Integration *** 2. Locate the Freshdesk Tool and Click Set Up Locate Freshdesk Tool *** 3. Click on Start New After clicking **Set Up**, a popup window will appear. Click the **Start New** button to begin creating a new configuration. Click on Start New *** 4. Configure Freshdesk Tool Settings To set up the Freshdesk tool, enter: * A name for the integration * Your **Freshdesk API Key** * Your **Freshdesk domain** #### How to retrieve these details: 1. Log in to your Freshdesk account. 2. Go to **Profile Settings** from the top-right profile menu. 3. Copy your API Key from the **Your API Key** section. 4. Identify your domain from your Freshdesk URL (e.g., `https://yourdomain.freshdesk.com` → `yourdomain`). 🔗 [Help article](https://support.freshdesk.com/en/support/solutions/articles/237264-how-do-i-find-my-freshdesk-account-url-using-my-email-address) Configure Settings *** 5. Enable Create Ticket Function Enable the **Create Ticket** function and click **Save** to complete the setup. Enable Create Ticket *** ## Connect With Forms to Use on Assistant 6. Navigate to Forms Section Go to the **Library** section in the left panel and click on **Forms** to manage or create the form. Navigate to Forms *** 7. Connect Freshdesk Tool to Form Find or create a form that includes the required fields (**Email**, **Subject**, **Description**), then click **Assign Tool**. Assign Tool to Form *** 8. Select Tool Type and Configuration In the popup, select **Freshdesk** from the tool type dropdown, then choose the configuration you set up. Select Tool Type and Configuration *** 9. Map Form Fields and Finalize Connection Select the **Create Ticket** function, map the form fields, and click **Save**. Map Fields *** 10. Connect Form to Assistant and Trigger Attach the form to your assistant using the **Instructions block**. When a user submits it, a Freshdesk ticket will be created.