> ## Documentation Index
> Fetch the complete documentation index at: https://docs.insighto.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Whatsapp Widget

# Deploying Your Assistant on WhatsApp

In this guide, you’ll learn how to deploy your AI chat assistant on a **WhatsApp number** to automatically respond to incoming user queries, including **text messages** and **voice notes**. This integration allows your assistant to handle inbound conversations seamlessly.

> ⚠ **Limitations:**\
> WhatsApp integration currently supports **inbound messages only**—your assistant cannot initiate outbound conversations as the first message due to WhatsApp's policy.

***

## 🧩 Prerequisite

1: Set Up WhatsApp Business on Meta Developer Account

Before deploying your assistant, you must first set up **WhatsApp Business** on your **Meta Developer Account**. This includes:

* Creating a Meta App
* Verifying your phone number
* Obtaining access tokens

🔗 [Follow this guide to complete your WhatsApp Business setup →](https://docs.insighto.ai/Whatsapp-Setup)

Once completed, return to Insighto to deploy your assistant.

***

## 🚀 Create WhatsApp Widget

2: Click on Widgets from the Left Panel

In the **Assistants** section on the left panel, click **Widgets**. This opens the widget setup page for deploying your AI assistant.

> 🔔 **Note:**\
> Ensure you've already created an AI assistant before proceeding. If not, follow the assistant creation guide first.

<img src="https://mintcdn.com/insightoai-bc61fe99/-mSaIpGOgQVbsXm8/images/ww/1.png?fit=max&auto=format&n=-mSaIpGOgQVbsXm8&q=85&s=337c109444cd617d3d543e066c1d247a" alt="Click on Widgets" width="1526" height="962" data-path="images/ww/1.png" />

***

3: Create a New Widget

Click on **Create New Widget** to start the setup process.

<img src="https://mintcdn.com/insightoai-bc61fe99/-mSaIpGOgQVbsXm8/images/ww/2.png?fit=max&auto=format&n=-mSaIpGOgQVbsXm8&q=85&s=856d0a2a2d25f10a4a8dac5d13b3bc0e" alt="Create New Widget" width="1526" height="962" data-path="images/ww/2.png" />

***

4: Select WhatsApp as the Provider Type

In the setup screen:

* Set **Provider Type** to `WhatsApp`
* Click **Next** to proceed

<img src="https://mintcdn.com/insightoai-bc61fe99/-mSaIpGOgQVbsXm8/images/ww/3.png?fit=max&auto=format&n=-mSaIpGOgQVbsXm8&q=85&s=5068c752911032d3c8a84338d8992d05" alt="Select WhatsApp Provider" width="1526" height="962" data-path="images/ww/3.png" />

***

5: Select Widget Type, Name, and Describe Your Widget

Fill in the widget details:

* **Widget Type:** Choose appropriate type
* **Name:** e.g., `Customer Support Chat`
* **Description:** e.g., `Handles customer support inquiries via WhatsApp`

Click **Next** when done.

<img src="https://mintcdn.com/insightoai-bc61fe99/-mSaIpGOgQVbsXm8/images/ww/4.png?fit=max&auto=format&n=-mSaIpGOgQVbsXm8&q=85&s=9bb4f7a69395a1de3feca94c4fe67a1f" alt="Widget Details" width="1526" height="962" data-path="images/ww/4.png" />

***

6: Select Your Chat Assistant

Choose the assistant you created earlier from the dropdown list.

<img src="https://mintcdn.com/insightoai-bc61fe99/-mSaIpGOgQVbsXm8/images/ww/5.png?fit=max&auto=format&n=-mSaIpGOgQVbsXm8&q=85&s=822ad8d496485ca502d401d1383dcde2" alt="Select Assistant" width="1526" height="962" data-path="images/ww/5.png" />

***

7: Enter WhatsApp Business Credentials & Finish

Fill in the following details obtained during your WhatsApp Business setup:

* **Phone Number ID**
* **WhatsApp Business Account ID**
* **WhatsApp Access Token**
* **Facebook App Secret Key**

Click **Finish** to complete the integration.

> ✅ **Note:**\
> Ensure all values are accurate—incorrect or missing details may prevent the assistant from functioning on WhatsApp.

<img src="https://mintcdn.com/insightoai-bc61fe99/-mSaIpGOgQVbsXm8/images/ww/6.png?fit=max&auto=format&n=-mSaIpGOgQVbsXm8&q=85&s=c46b16a391afa321c66d0b203d8f0f4b" alt="Enter Credentials" width="1526" height="962" data-path="images/ww/6.png" />