Whatsapp Widget
Deploying Your Assistant on WhatsApp
In this guide, you’ll learn how to deploy your AI chat assistant on a WhatsApp number to automatically respond to incoming user queries, including text messages and voice notes. This integration allows your assistant to handle inbound conversations seamlessly.
⚠ Limitations:
WhatsApp integration currently supports inbound messages only—your assistant cannot initiate outbound conversations as the first message due to WhatsApp’s policy.
🧩 Prerequisite
1: Set Up WhatsApp Business on Meta Developer Account
Before deploying your assistant, you must first set up WhatsApp Business on your Meta Developer Account. This includes:
- Creating a Meta App
- Verifying your phone number
- Obtaining access tokens
🔗 Follow this guide to complete your WhatsApp Business setup →
Once completed, return to Insighto to deploy your assistant.
🚀 Create WhatsApp Widget
2: Click on Widgets from the Left Panel
In the Assistants section on the left panel, click Widgets. This opens the widget setup page for deploying your AI assistant.
🔔 Note:
Ensure you’ve already created an AI assistant before proceeding. If not, follow the assistant creation guide first.
3: Create a New Widget
Click on Create New Widget to start the setup process.
4: Select WhatsApp as the Provider Type
In the setup screen:
- Set Provider Type to
WhatsApp - Click Next to proceed
5: Select Widget Type, Name, and Describe Your Widget
Fill in the widget details:
- Widget Type: Choose appropriate type
- Name: e.g.,
Customer Support Chat - Description: e.g.,
Handles customer support inquiries via WhatsApp
Click Next when done.
6: Select Your Chat Assistant
Choose the assistant you created earlier from the dropdown list.
7: Enter WhatsApp Business Credentials & Finish
Fill in the following details obtained during your WhatsApp Business setup:
- Phone Number ID
- WhatsApp Business Account ID
- WhatsApp Access Token
- Facebook App Secret Key
Click Finish to complete the integration.
✅ Note:
Ensure all values are accurate—incorrect or missing details may prevent the assistant from functioning on WhatsApp.
Whatsapp Widget
Deploying Your Assistant on WhatsApp
In this guide, you’ll learn how to deploy your AI chat assistant on a WhatsApp number to automatically respond to incoming user queries, including text messages and voice notes. This integration allows your assistant to handle inbound conversations seamlessly.
⚠ Limitations:
WhatsApp integration currently supports inbound messages only—your assistant cannot initiate outbound conversations as the first message due to WhatsApp’s policy.
🧩 Prerequisite
1: Set Up WhatsApp Business on Meta Developer Account
Before deploying your assistant, you must first set up WhatsApp Business on your Meta Developer Account. This includes:
- Creating a Meta App
- Verifying your phone number
- Obtaining access tokens
🔗 Follow this guide to complete your WhatsApp Business setup →
Once completed, return to Insighto to deploy your assistant.
🚀 Create WhatsApp Widget
2: Click on Widgets from the Left Panel
In the Assistants section on the left panel, click Widgets. This opens the widget setup page for deploying your AI assistant.
🔔 Note:
Ensure you’ve already created an AI assistant before proceeding. If not, follow the assistant creation guide first.
3: Create a New Widget
Click on Create New Widget to start the setup process.
4: Select WhatsApp as the Provider Type
In the setup screen:
- Set Provider Type to
WhatsApp - Click Next to proceed
5: Select Widget Type, Name, and Describe Your Widget
Fill in the widget details:
- Widget Type: Choose appropriate type
- Name: e.g.,
Customer Support Chat - Description: e.g.,
Handles customer support inquiries via WhatsApp
Click Next when done.
6: Select Your Chat Assistant
Choose the assistant you created earlier from the dropdown list.
7: Enter WhatsApp Business Credentials & Finish
Fill in the following details obtained during your WhatsApp Business setup:
- Phone Number ID
- WhatsApp Business Account ID
- WhatsApp Access Token
- Facebook App Secret Key
Click Finish to complete the integration.
✅ Note:
Ensure all values are accurate—incorrect or missing details may prevent the assistant from functioning on WhatsApp.